MTREND SIM Card & Pocket WiFi for Visitors - Terms and Conditions
By making a payment, you agree to accept and understand the following terms and conditions.
[Unlimited Data]
An unlimited data plan is restricted to personal use only. Even if our plan is labeled as Unlimited Data, there is a fair usage policy (FUP) applied by the internet service provider that can limit the internet speed of users whose usage has been abusive or abnormal and that may prevent others from normal usage. If this happens, your service may be interrupted or terminated by the internet service provider.
- There will be no refunds given once payment has been made.
- Internet coverage areas are limited depending on the availability of its network.
- The devices our company rents out are used ones, and we cannot guarantee adequate battery life. We strongly recommend using a mobile battery.
- A charge of ¥275 per day will apply to Pocket WiFi rentals after the 21st day.
- In case we cannot confirm the return of the device by the end of the rental period, we shall temporarily suspend the service. The deposit will not be refunded in such a case. If you wish to continue using the device, an additional re-connection fee of ¥1,650 will be charged.
- SIM Card: Please be reminded that the SIM provider has required a reasonable use of 6GB for 3 consecutive days to maintain speed. If usage exceeds 6GB for 3 consecutive days, speed will be slowed down for a day. Once restricted, please limit usage to 200kbps or less for 1 day. Normal speed will resume after 24hrs. If SIM has been restricted due to heavy usage, you will notice difficulty playing videos and with a slow connection.
- Internet connection or its connection setup outside Japan cannot be guaranteed and will not be supported.
- Depending on the plan you select, deposit (¥6,500) may be required. If you do not return your device and/or SIM card, or if you return your device and/or SIM card in a damaged, altered or destroyed condition, your deposit will not be refunded. You must return/send your device by the end of the rental period. If you fail to do so, your deposit will not be refunded. Bank fee of ¥350 will be deducted from deposit refund if you would like to be refunded by bank transfer. Also be reminded that the following amount will be deducted from the security deposit for loss or damage of the accessories. (Carrying Case: ¥500, Charging Adaptor: ¥350, Charging Cable: ¥150, Battery: ¥3,500)
- MTREND shall not be held responsible for any loss, damage, injury or inconvenience arising from any aspect of our service.
- MTREND is not liable to you for any damages, cost, loss or expenses suffered as a result of the termination or suspension of your account or the service.
- MTREND reserves the right to modify, suspend, or discontinue the services at any time with or without notice.
[Unlimited Data]
An unlimited data plan is restricted to personal use only. Even if our plan is labeled as Unlimited Data, there is a fair usage policy (FUP) applied by the internet service provider that can limit the internet speed of users whose usage has been abusive or abnormal and that may prevent others from normal usage. If this happens, your service may be interrupted or terminated by the internet service provider.