MTREND Pocket WiFi & SIM Card Service - Terms and Conditions
By making a payment, you agree to accept and understand the following terms and conditions.
> For customers with Unlimited Data: Due date will vary each month. 1 Month Load = 30 Days.
> For customers with 100GB/mo: Your due date will ALWAYS be the last day of each month.
[Unlimited Data]
An unlimited data plan is restricted to personal use only. Even if our plan is labeled as Unlimited Data, there is a fair usage policy (FUP) applied by the internet service provider that can limit the internet speed of users whose usage has been abusive or abnormal and that may prevent others from normal usage. If this happens, your service may be interrupted or terminated by the internet service provider.
[About Your Deposit]
By making a deposit, you agree to, accept and understand the following conditions.
If you do not return your device and/or SIM card, or if you return your device and/or SIM card in a damaged, altered or destroyed condition, or if you don’t use service for at least 6 months straight, your deposit will not be refunded. You must return/send your device within 5 days after payment due date of your service. If you fail to do so, your deposit will not be refunded. Your refund will be issued within 14 business days after we receive your device. We recommend that you use a traceable and insured courier service to send your device. Bank fee of ¥350 will be deducted from deposit refund. MTREND will not be responsible for any delivery delays by shipping carrier and does not hold any responsibility for any loss of shipment due to shipping carrier's mistakes or wrongdoings. You will be responsible for paying for your own shipping costs for returning your device. Cash on delivery (COD) charge will be deducted from your deposit.
- Terms: 1 month, 2 months, 3months, 6months or 12months depending on your plan.
- Your due date:
> For customers with Unlimited Data: Due date will vary each month. 1 Month Load = 30 Days.
> For customers with 100GB/mo: Your due date will ALWAYS be the last day of each month.
- We suggest that you provide us with your cellphone number for the SMS notification for your due date and such. Note that if we don’t have your cellphone number, we are not liable for any consequences. Please also make sure to update us for any changes of your cellphone number & address.
- There will be no refunds given once payment has been made.
- Actual speed of Internet connection may vary. Stated Speed in our ads is not guaranteed.
- Internet coverage areas are limited depending on the availability of its network.
- Return Policy: All purchased items are final except for items with out-of-box failure which may be exchanged within 30days from date of purchase. MTREND will accept, for return, items that are in new condition, unworn, unaltered and free of damaged by the customer. *Pre-owned device comes with 30days limited time warranty. Battery: We cannot be responsible for battery life after 30days.
- Internet connection or its connection setup outside Japan cannot be guaranteed and will not be supported.
- Payments will reflect on your account the next day. If the payment is not received by the due date, your internet connection will be deactivated and will have to pay ¥900 (¥990 w/tax) for re-connection fee. It may take 1-3 working days to reactivate a temporarily deactivated account. “Working Day” means Monday through Friday, excluding Saturday, Sunday and Holidays.
- If you have not reactivated your account for 7days, your account will be shut down. New SIM card needs to be issued if you wish to continue the service again.
- Depending on the plan you select, deposit may be required. Please see separately attached “How to Get Your Deposit back”. Bank fee of ¥350 will be deducted from deposit refund.
- A SIM card (and/or device) must be returned to MTREND. Please see separately attached “Return the device and/or SIM card” to find out how to return.
- MTREND shall not be held responsible for any loss, damage, injury or inconvenience arising from any aspect of our service.
- MTREND is not liable to you for any damages, cost, loss or expenses suffered as a result of the termination or suspension of your account or the service.
- MTREND reserves the right to modify, suspend, or discontinue the services at any time with or without notice.
[Unlimited Data]
An unlimited data plan is restricted to personal use only. Even if our plan is labeled as Unlimited Data, there is a fair usage policy (FUP) applied by the internet service provider that can limit the internet speed of users whose usage has been abusive or abnormal and that may prevent others from normal usage. If this happens, your service may be interrupted or terminated by the internet service provider.
[About Your Deposit]
By making a deposit, you agree to, accept and understand the following conditions.
If you do not return your device and/or SIM card, or if you return your device and/or SIM card in a damaged, altered or destroyed condition, or if you don’t use service for at least 6 months straight, your deposit will not be refunded. You must return/send your device within 5 days after payment due date of your service. If you fail to do so, your deposit will not be refunded. Your refund will be issued within 14 business days after we receive your device. We recommend that you use a traceable and insured courier service to send your device. Bank fee of ¥350 will be deducted from deposit refund. MTREND will not be responsible for any delivery delays by shipping carrier and does not hold any responsibility for any loss of shipment due to shipping carrier's mistakes or wrongdoings. You will be responsible for paying for your own shipping costs for returning your device. Cash on delivery (COD) charge will be deducted from your deposit.
MTREND "Voice + Data" Service - Terms and Conditions
By making a payment, you agree to accept and understand the following terms and conditions.
[Unlimited Phone Call]
[SMS / Text Message]
- Terms: 12months
- Your due date will ALWAYS be the last day of each month.
- We suggest that you provide us with your cellphone number for the SMS notification for your due date and such. Note that if we don’t have your cellphone number, we are not liable for any consequences. Please also make sure to update us for any changes of your cellphone number & address.
- There will be no refunds given once payment has been made. Smartpit payments are nonrefundable and nontransferable.
- Actual speed of Internet connection may vary. Stated Speed in our ads is not guaranteed.
- Internet coverage areas are limited depending on the availability of its network.
- Return Policy: All purchased items are final except for items with out-of-box failure which may be exchanged within 30days from date of purchase. MTREND will accept, for return, items that are in new condition, unworn, unaltered and free of damaged by the customer. *Pre-owned device comes with 30days limited time warranty. Battery: We cannot be responsible for battery life after 30days.
- Internet connection or its connection setup outside Japan cannot be guaranteed and will not be supported.
- Payments will reflect on your account the next day. If the payment is not received by the due date, your internet connection will be deactivated and will have to pay ¥900 (¥990 w/tax) for re-connection fee. It may take 1-3 working days to reactivate a temporarily deactivated account. “Working Day” means Monday through Friday, excluding Saturday, Sunday and Holidays.
- If you have not reactivated your account for 7days, your account will be shut down. New SIM card needs to be issued if you wish to continue the service again.
- Depending on the plan you select, deposit may be required. Please see separately attached “How to Get Your Deposit back”. Bank fee of ¥350 will be deducted from deposit refund.
- A SIM card (and/or device) must be returned to MTREND. Please see separately attached “Return the device and/or SIM card” to find out how to return.
- MTREND shall not be held responsible for any loss, damage, injury or inconvenience arising from any aspect of our service.
- MTREND is not liable to you for any damages, cost, loss or expenses suffered as a result of the termination or suspension of your account or the service.
- MTREND reserves the right to modify, suspend, or discontinue the services at any time with or without notice.
[Unlimited Phone Call]
- 1. This is an “unlimited” call service, but please note that each call is limited to 5 minutes and is only for domestic calls. When your call exceeds 5 minute, an additional charge will be applied. This additional charge will be billed on the next month or two months later after the call. Sending an SMS is not covered by an “Unlimited Call”.
2. This service offers “unlimited phone calls” but the following cases are not subject to this service.
・Text messages (SMS) to international address (callers)
・If using a caller forwarding service, calls to the forwarding caller.
・Calls to recorded messaging centers (recording, replay, etc.), navigation dial (0570), Teledome (a service offered by NTT), phone directory assistance, and all types of paid calls such as satellite phones, etc.
*Calls from overseas and international calls are both not subject to this service.
When your call exceeds 5 minute, an additional charge will be applied. Regarding the excess call charges in 1 above and the charges in 2 above, we will charge you the amount by the service provider with an additional 25%.
- This service uses Docomo's network, and if Docomo deems that a call is a fraudulent and prolonged, it may disconnect such calls. Calls to a telephone number specified by Docomo (call to a specific telephone number to connect to a telephone service provided by another company) are not subject to free-of-charge calls. Additionally, if continuously used for another purpose besides a call, or for illegal purposes, this agreement may be cancelled.
[SMS / Text Message]
- Sending SMS(Text Messages) is not covered by an “Unlimited Call”. There will be an additional charge applied to text messages sent. *Receiving text message is free of charge.
- SMS(Text Message) cannot be sent overseas.